PRIVACY POLICY

Effective Date: July 18, 2026

Welcome to NEW INDIA WATCH COMPANY (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how NEW INDIA WATCH COMPANY collects, uses, stores, protects, and shares your personal information when you visit our website, purchase our products, contact us, or interact with us through digital communication channels including the Meta WhatsApp Business Platform and Rich Communication Services (RCS).

This Privacy Policy is designed to comply with applicable Indian laws and reflects industry best practices for data protection. It also supports compliance with Meta Business Messaging Policies and Google RCS Business Messaging requirements.

1. Introduction

At NEW INDIA WATCH COMPANY, protecting your privacy is one of our highest priorities. We recognize that the personal information you share with us is valuable and deserves responsible handling.

This Privacy Policy applies to all visitors, customers, vendors, business partners, and users who interact with our website, products, customer support services, WhatsApp Business account, RCS messaging channels, email communications, telephone support, or any digital services operated by NEW INDIA WATCH COMPANY.

By accessing our website or using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

This may include:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
City
State
PIN Code
Company Name (if applicable)
GST Number (where applicable)

We collect this information when you:

Purchase products
Contact customer support
Request product information
Register warranties
Submit enquiry forms
Subscribe to promotional updates

Order Information

We may collect:

Product details
Order number
Invoice details
Purchase history
Payment status
Delivery preferences
Warranty information

Device Information

When you visit our website, certain technical information may automatically be collected, including:

IP Address
Browser type
Device model
Operating System
Screen resolution
Language preferences
Time zone
Website usage statistics

Cookies & Analytics Data

We may collect:

Session cookies
Preference cookies
Analytics cookies
Security cookies

These cookies help us improve website performance, user experience, and security.

WhatsApp & RCS Message Data

Where you voluntarily communicate with us using WhatsApp Business or RCS, we may process:

Mobile Number
Message Content
Attachments shared by you
Images
Documents
Customer Support Requests
Order Status Enquiries
Delivery Confirmations
Customer Feedback
Timestamp Information

We only process this information to provide the requested services.

3. Purpose of Data Collection

NEW INDIA WATCH COMPANY collects personal information for legitimate business purposes, including:

Processing customer orders
Delivering purchased products
Providing customer support
Managing warranties
Handling product returns
Responding to enquiries
Sending invoices
Sending order confirmations
Delivery notifications
Repair or service updates
Promotional offers (with consent)
Improving our website
Preventing fraud
Maintaining business records
Complying with legal obligations

We collect only the minimum information necessary to provide our services effectively.

4. Consent for WhatsApp & RCS Data Processing

NEW INDIA WATCH COMPANY uses the official Meta WhatsApp Business Platform and Rich Communication Services (RCS) to communicate with customers.

By voluntarily contacting us through these messaging platforms or opting in to receive updates, you consent to receive communications such as:

Order confirmations
Payment confirmations
Delivery updates
Warranty reminders
Product availability notifications
Customer support responses
Appointment reminders
Promotional campaigns (where consent has been obtained)
Customer satisfaction surveys

All communications are sent in accordance with Meta Business Messaging Policies, Google RCS Business Messaging Guidelines, applicable telecom regulations, and Indian law.

Customers may opt out of promotional communications at any time. Transactional messages related to active orders or services may continue where necessary to fulfill our contractual obligations.

5. Legal Basis for Processing

We process personal information only where there is a lawful basis to do so, including:

Your consent
Performance of a contract
Compliance with legal obligations
Protection against fraud and misuse
Legitimate business interests, provided such interests do not override your privacy rights

Our processing activities are conducted in accordance with applicable Indian laws and recognized privacy principles.

6. How We Use Collected Data

The information collected by NEW INDIA WATCH COMPANY is used to:

Verify customer identity
Process and fulfill orders
Arrange product delivery
Manage warranties and repairs
Respond to customer inquiries
Improve customer service
Personalize user experience
Send service-related notifications
Provide promotional offers where consent has been obtained
Analyze website performance
Maintain internal business records
Prevent fraudulent activities
Ensure compliance with legal and regulatory obligations

We do not sell or rent your personal information to third parties for their independent marketing purposes.

7. Data Retention & Deletion

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Complete transactions
Provide after-sales support
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Enforce our legal agreements

When your information is no longer required, we securely delete, anonymize, or archive it in accordance with applicable legal requirements and our internal data retention policies.

Stay Secure

Your privacy matters to us—trust New India Watch Company with your data.

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