NEW INDIA WATCH COMPANY

TERMS & CONDITIONS

Effective Date: July 18, 2026

Welcome to NEW INDIA WATCH COMPANY (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, communications, and any related digital platforms operated by NEW INDIA WATCH COMPANY.

By accessing our website or purchasing products or services from us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any provision of these Terms, you should discontinue the use of our website and services immediately.

These Terms have been drafted in accordance with applicable laws of India and are intended to support compliance with Meta (WhatsApp Business Platform), Rich Communication Services (RCS), and other digital communication standards where applicable.

1. Introduction

NEW INDIA WATCH COMPANY is a retail business specializing in watches, clocks, accessories, and related products. Our registered business address is:

NEW INDIA WATCH COMPANY
2233/19, Shivseva Mandal Complex
Shirur, Pune – 412210
India

Email: suyashshahane3110@gmail.com

Phone: 9404920461

Our website and communication channels are intended to provide customers with information about our products, promotions, customer support, warranty assistance, order management, and related services.

These Terms establish the rights and responsibilities of both NEW INDIA WATCH COMPANY and every visitor, customer, or user accessing our services.

2. Definitions

For the purposes of these Terms:

Company refers to NEW INDIA WATCH COMPANY.

Website means the official website operated by NEW INDIA WATCH COMPANY, including all associated pages, applications, and services.

User, Customer, or You means any individual or organization accessing or using our website or services.

Products refer to watches, clocks, accessories, replacement parts, straps, batteries, and any other goods offered by NEW INDIA WATCH COMPANY.

Services include customer support, product inquiries, order management, warranty assistance, repair coordination, promotional communications, and digital customer engagement.

WhatsApp Business Platform refers to Meta’s official business messaging platform used for customer communication.

RCS Messaging refers to Rich Communication Services supported by eligible telecom operators and Google.

Applicable Law refers to all laws and regulations enforceable within the Republic of India.

3. Acceptance of Terms

By using our website, contacting NEW INDIA WATCH COMPANY, placing an order, subscribing to updates, or communicating with us through WhatsApp, RCS, email, telephone, or other digital platforms, you agree to these Terms.

Your continued use of our services indicates ongoing acceptance of any future modifications made to these Terms.

If you are acting on behalf of a business or organization, you represent that you possess the legal authority to bind that organization to these Terms.

4. Description of Services

NEW INDIA WATCH COMPANY provides customers with access to products and services including, but not limited to:

  • Wrist watches
  • Wall clocks
  • Watch accessories
  • Watch straps
  • Watch batteries
  • Product consultations
  • Product recommendations
  • Warranty support
  • Repair coordination
  • Customer service assistance
  • Promotional offers
  • Product availability updates
  • Order confirmations
  • Delivery notifications
  • Invoice sharing
  • Customer feedback collection
  • Appointment scheduling for repairs or servicing

We may expand, modify, suspend, or discontinue any service without prior notice whenever operational, legal, or commercial requirements necessitate such changes.

5. Eligibility

To use our services, you represent and warrant that:

  • You are at least 18 years of age, or you are using our services under the supervision of a parent or legal guardian.
  • You possess the legal capacity to enter into binding agreements under Indian law.
  • All information provided by you is accurate, complete, and current.
  • You will not use our services for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to refuse service where eligibility requirements are not met.

6. Account Registration

Certain features of our services may require you to provide personal information such as:

  • Full name
  • Mobile number
  • Email address
  • Delivery address
  • Billing address
  • GST details (where applicable)
  • Business information (for bulk or corporate orders)

You agree that:

  • Information provided is accurate.
  • You will promptly update any changes.
  • You are responsible for maintaining the confidentiality of any account credentials.
  • You are responsible for activities occurring under your account.

NEW INDIA WATCH COMPANY reserves the right to suspend or terminate accounts containing inaccurate, misleading, or fraudulent information.

7. User Responsibilities

Every user agrees to:

  • Provide accurate information.
  • Use the website lawfully.
  • Respect intellectual property rights.
  • Avoid uploading malicious software.
  • Refrain from attempting unauthorized access.
  • Not interfere with website functionality.
  • Avoid fraudulent transactions.
  • Use communication channels responsibly.
  • Comply with all applicable Indian laws.

Users shall not:

  • Copy website content without authorization.
  • Misrepresent their identity.
  • Use automated bots without permission.
  • Engage in phishing activities.
  • Spread malware or viruses.
  • Abuse customer support systems.
  • Attempt to compromise website security.

Violation of these obligations may result in suspension or permanent termination of services.

8. Payment & Billing Terms

All prices displayed by NEW INDIA WATCH COMPANY are subject to change without prior notice.

Payments may be accepted through authorized payment gateways, including:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Cash (where applicable)
  • Other approved payment methods

Customers agree that:

  • Payments must be completed before order processing unless otherwise agreed.
  • Taxes applicable under Indian law shall be payable by the customer.
  • Incorrect pricing resulting from technical errors may be corrected before order confirmation.
  • Orders suspected of fraud may be cancelled.

Invoices will be generated electronically whenever applicable.

Refunds, exchanges, or cancellations shall be governed by our separate Refund and Cancellation Policy, if published.

9. Subscription Renewal & Termination

Where NEW INDIA WATCH COMPANY offers newsletters, promotional subscriptions, maintenance reminders, warranty notifications, or other recurring communications:

  • Users may subscribe voluntarily.
  • Users may unsubscribe at any time.
  • We reserve the right to discontinue any subscription service.
  • Subscription services may be suspended due to misuse or legal requirements.

Termination may occur immediately if users:

  • Violate these Terms.
  • Provide false information.
  • Engage in fraudulent activities.
  • Misuse our communication channels.
  • Attempt unauthorized access to our systems.

Termination does not affect obligations that accrued before termination.

10. Use of WhatsApp Official API & RCS

NEW INDIA WATCH COMPANY may communicate with customers using the official Meta WhatsApp Business Platform and Rich Communication Services (RCS) to improve customer experience.

Such communications may include:

  • Order confirmations
  • Delivery updates
  • Payment confirmations
  • Warranty information
  • Appointment reminders
  • Product inquiries
  • Customer support
  • Promotional messages (where consent has been obtained)
  • Service notifications
  • Customer feedback requests

All WhatsApp and RCS communications are conducted in accordance with:

  • Meta Business Messaging Policies
  • WhatsApp Business Terms
  • Google RCS Business Messaging Guidelines
  • Telecom operator regulations
  • Indian data protection laws

Customers may opt out of promotional communications at any time. Transactional and service-related communications may continue where necessary to fulfill contractual obligations.